Terms &
conditions.
Last updated: 19 September 2026
Clear expectations, from your first brief to your final files.
1. About these terms
Yo! Creatives provides creative direction, content and AI-assisted production services. Contact hello@yocreatives.com with enquiries or concerns. The legal service provider’s name, business address and registration details, where applicable, will be stated in your written proposal before you enter a project agreement. These terms apply when incorporated into a proposal accepted by both parties. Visiting this website or sending an enquiry does not place an order.
2. Scope and agreement
Your proposal sets out deliverables, fees, included revision rounds, file formats, usage rights, payment arrangements and timing. Work begins after written acceptance and any agreed initial payment. Expressly agreed project-specific provisions take priority over these terms. No extra chargeable work will be undertaken without your approval.
3. Prices and payment
Website package prices are in US dollars for the stated scope. The proposal confirms the total price, applicable taxes and any additional costs before acceptance. For an agreed fixed-price package, payment can be made through the corresponding PayPal checkout link in US dollars. Invoice payment remains available using agreed methods and deadlines. PayPal processes payment under its own terms and privacy policy. Email your transaction reference, brief and assets after payment; we confirm receipt and the project start date. Payment alone does not confirm a delivery date or change the agreed scope. Media spend, filming, printing, paid assets and third-party subscriptions are excluded unless expressly included.
4. Revisions and changes
An included revision round is one consolidated set of feedback refining the agreed direction. A new concept, changed brief or additional deliverables may require a revised quote and schedule, which we will agree with you first.
5. Timing and client review
Delivery estimates depend on receiving a complete brief, required materials, agreed payment and timely feedback. Material delays will be communicated and a revised schedule discussed. You must check factual claims, spelling, prices, brand requirements and any necessary regulatory approvals before publication. We remain responsible for reasonable care and skill; approval does not remove rights that cannot lawfully be excluded.
6. Materials you supply
You retain ownership of materials you supply and permit us to use them as necessary for the project. You confirm that you have the required rights and permissions for supplied images, logos, music, likenesses and other content. Please tell us about any restrictions before work begins.
7. AI-assisted work
We may use AI tools alongside human creative direction and review. AI output may resemble other output; exclusivity, copyright protection and trademark registrability cannot be guaranteed. We will identify material usage restrictions known to us. Trademark searches and specialist legal clearance are included only if expressly agreed. We will not submit your confidential information or personal data to third-party AI tools without prior agreement on permitted use and appropriate safeguards.
8. Ownership and permitted use
Your proposal will state whether final work is licensed or assigned to you. Unless otherwise agreed, after full payment we grant you a perpetual, worldwide, non-exclusive licence to use, reproduce, adapt and publish final approved deliverables for your business purposes, to the extent we control those rights. Our pre-existing tools, templates, working files and unused concepts remain ours unless included. Third-party assets remain subject to their own licences. Any copyright assignment will be documented in a signed written agreement.
9. Cancellation and refunds
Either party may request cancellation in writing. If you cancel, charges are limited to work reasonably completed and approved non-cancellable third-party commitments, up to the agreed project price. We will explain the calculation and refund any excess payment. If we cannot complete the project, we will refund payment attributable to undelivered services. These provisions do not restrict remedies for defective services or mandatory statutory rights.
10. Confidentiality and portfolio permission
Both parties will protect confidential information and share it only as necessary with authorised service providers under appropriate obligations, or where legally required. We will obtain your written permission before displaying your name, logo or project in our portfolio.
11. Results and responsibility
We provide our services with reasonable care and skill but do not guarantee particular sales, enquiries, rankings or platform approvals. Each party remains responsible for losses arising from its breach under applicable law. Neither party is liable for indirect or consequential losses to the extent lawful. Nothing excludes fraud, death or personal injury caused by negligence, or any liability that cannot legally be excluded.
12. Enquiries and website analytics
The brief form prepares an email in your email application; it does not send a message automatically. You review and send it yourself. Information you email is used to respond and discuss or deliver your project. This website uses Google Analytics to measure visits and interactions, including enquiry and PayPal checkout clicks. Click counts do not confirm that an email was sent or a payment was completed. The custom enquiry events do not include your brief text. Acceptance of service terms is not consent to optional marketing or tracking. Contact hello@yocreatives.com with questions about your information.
13. Website use
Do not interfere with website security or misuse the website. You may not copy protected website content without permission or another lawful basis. External services have their own terms and availability.
14. Disputes and changes
Please contact hello@yocreatives.com first so we can try to resolve concerns. Singapore law governs accepted project agreements, with non-exclusive jurisdiction of the Singapore courts. Mandatory consumer protections and rights to bring proceedings elsewhere remain unaffected. Updated terms apply to future projects; existing projects keep the accepted version unless both parties agree otherwise.